Technician - IT Operations

Full-time Computer Occupations

Ensures mainframe and distributed system availability and production scheduling. Executes manual cycles and jobs using IBM z/OS mainframe and AS400 to ensure timely service level agreements (SLA) in support of corporate business operations. Executes daily checklist tasks to ensure operational efficiency and effectiveness to meet business SLAs. Provides Control-M support to application development and other IT operations teams, as required (i.e., manipulating errored jobs, holding and releasing jobs for delayed cycles, etc.) Responsible for augmenting Technical Support Center telephone support, as needed. Collaborates with IT owners and the ITOM platform owner, as needed, to resolve any issues. Provide technical point of escalation for production systems, application and technical issues, equipment failures and environmental conditions to the appropriate team to ensure timely resolution. Works to resolve routine Data Center Operations equipment problems or issues. Bachelor's degree in a...