Technician – IT Help Desk

Full-time AGG

Description

IT Support

• Provide first level support for all kinds of IT and information security incidents

  • Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams within IT.
    • Manage the process of effective troubleshooting and provide timely technical assistance to users on resolution of technical Issues and faults.
    • Provide on-going support for IP telephony video conference and other converged media systems.
    • Operate monitor and prioritise security systems including CCTV cameras and biometric system within the IT Data Centre.
    • Assist guests and visitors visiting GCAA premises with technical support.
    • Provide configuration installation and troubleshooting on all Microsoft products 3rd party software account software HR ID software Licensing software e-Archiving software desktop laptop printers scanners...