Technician - Advanced, Business Technician I

Full-time Other-General

Name and description of the hiring department

The Managed Business Solutions & Development (MBSD) Team are looking for motivated team members to join our L2 team in the delivery, operations, innovation and evolution of our network services domain. You will be working on the MISN, IPVPN and SDWAN services for our largest Managed Services customer that Bell supports.

Main Job Duties / Accountabilities

• Provide support to various Managed Services customers (includes MACDs, incidents, changes and projects)
• Work closely with L3 support to resolve complex incidents
• Provide the necessary support to ensure all SLAs are met
• Participate in onboarding process for new clients
• Manage services related to the customer while following Bell Canada processes, tools and best practices
• Must be able to attend customer meetings and clearly identify and communicate various items within Bell’s obligations
• Provid...