Location
guiguinto, bulacan, Philippines
Posted
June 23, 2026
Job Description
Job description:
Location: Philippines (with training in China)
Employment Type: Full-time
About the Role
We are seeking a Technical Support Manager to lead and coordinate our support teams across China and the Philippines. This role requires a committed professional who can bridge cultural and operational differences, ensuring seamless collaboration between agents in both regions. The successful candidate will undergo training in China to gain a deep understanding of our systems, workflows, and service standards.
Key Responsibilities
- Lead, mentor, and manage technical support teams in the Philippines and China.
- Coordinate daily operations to ensure timely resolution of customer issues.
- Collaborate with cross-functional teams to improve support processes and customer satisfaction.
- Develop and implement performance metrics, training programs, and escalation procedure...