Location
, , canada, , , canada, Canada
Posted
June 16, 2026
Job Description
Transform technical challenges into solutions as a Troubleshooting Analyst at D2L. Provide exceptional support to various client teams by effectively resolving application issues and documenting problems.
D2L is seeking a knowledgeable application troubleshooting analyst to be a pivotal point of contact for client technical teams. Your role will require strong analytical skills and the ability to communicate technical issues to a diverse audience effectively. You will tackle various challenges across enterprise and education sectors, ensuring a superior support experience.
Key Responsibilities:
• Communicate with users via chat, phone, or email
• Research and implement solutions using technical manuals
• Diagnose and fix improperly configured installations
• Create and update support cases within set objectives
• Collaborate to identify complex issue root causes
Requirements:
• Bachelor's degree in Computer Science or equivalent
• Experience with Microsoft...
D2L is seeking a knowledgeable application troubleshooting analyst to be a pivotal point of contact for client technical teams. Your role will require strong analytical skills and the ability to communicate technical issues to a diverse audience effectively. You will tackle various challenges across enterprise and education sectors, ensuring a superior support experience.
Key Responsibilities:
• Communicate with users via chat, phone, or email
• Research and implement solutions using technical manuals
• Diagnose and fix improperly configured installations
• Create and update support cases within set objectives
• Collaborate to identify complex issue root causes
Requirements:
• Bachelor's degree in Computer Science or equivalent
• Experience with Microsoft...