Technical Support - Urgently needed

Full-time Technical Support & Administration

We are looking for a proactive and customer-focused Technical Support Specialist to join our support team. The successful candidate will be responsible for assisting customers via phone, email, and live chat, troubleshooting technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via telephone, email, and live chat in a timely and professional manner
• Diagnose and troubleshoot technical issues related to products or services
• Provide step-by-step guidance to users to resolve problems
• Escalate unresolved issues to the relevant technical teams
• Log and track support tickets accurately in the system
• Follow up with customers to ensure issues are fully resolved
• Maintain up-to-date knowledge of company products, systems, and processes
• Deliver excellent customer service and maintain a positive brand image

Minimum Requirements

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