Technical Support Team Lead โ€” SaaS & Eโ€‘commerce

SupportZebra

Full-time Management & Operations
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Location
, , philippines, , , philippines, Philippines
Posted
June 02, 2026

Job Description

SupportZebra in the Philippines is looking for a Support Team Lead. You will be responsible for ensuring customers receive exceptional post-purchase experiences while leading a team of Support Specialists across various eCommerce platforms.

The ideal candidate should have 4โ€“6 years of experience in Technical/Application Support within SaaS or e-commerce, with strong leadership skills and a solid understanding of support KPIs and SLAs.

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