Technical Support (Subject Matter Expert, COE 3) - Marine & Construction

Full time Computer Occupations

About the Role

Are you passionate about tackling complex technical challenges, collaborating with a team, and making a meaningful impact for customers? Join us as a Subject Matter Expert (SME), where you will be an essential part of our customer support operations. As a key member of our Technical Support team, you'll assist clients and service personnel globally, focusing on troubleshooting, testing, upgrading equipment in the field, and offering expert guidance on control and electrical systems. The position is based on working on a fixed shift rotation, including night shift.

About the Company

At the core of NOV's Aftermarket group, the Technical Equipment Support Services (TESS) department delivers swift and effective solutions around the clock, supporting rigs across the globe. Leveraging tools such as Tracker and eHawk Remote Support, we minimize downtime through remote diagnostics and real-time issue resolution. Our team also works clos...