Location
Remote, Remote, India
Posted
July 14, 2026
Job Description
Key Responsibilities :
- Provide Technical & Application Support
- Troubleshoot & Resolve Incident
- Application Monitoring & Maintenance
- Documentation & Stakeholder Coordination
- Resolve complex technical escalations and application-level incidents to minimize downtime and maintain service level agreements for Canadian clients.
- Collaborate with software engineering and infrastructure teams to perform root cause analysis on recurring system issues, ensuring long-term stability.
- Manage the end-to-end lifecycle of support tickets, providing timely updates and clear communication to stakeholders to ensure transparency and trust.
Required Skillset :
- Demonstrated expertise in managing enterprise-level IT helpdesk operations and complex system support environments with 3 to 8 years of professional experience.
- Strong proficiency in troubleshooting application stacks, database queries, and network connectivity issues to ensure rapid resolution...
- Provide Technical & Application Support
- Troubleshoot & Resolve Incident
- Application Monitoring & Maintenance
- Documentation & Stakeholder Coordination
- Resolve complex technical escalations and application-level incidents to minimize downtime and maintain service level agreements for Canadian clients.
- Collaborate with software engineering and infrastructure teams to perform root cause analysis on recurring system issues, ensuring long-term stability.
- Manage the end-to-end lifecycle of support tickets, providing timely updates and clear communication to stakeholders to ensure transparency and trust.
Required Skillset :
- Demonstrated expertise in managing enterprise-level IT helpdesk operations and complex system support environments with 3 to 8 years of professional experience.
- Strong proficiency in troubleshooting application stacks, database queries, and network connectivity issues to ensure rapid resolution...