Technical Support Specialist

Full-time Other-General

Technical Support & Customer Experience Specialist

About the role

We are looking for a Technical Support & Customer Experience Specialist to help our customers install, use, troubleshoot, and get the most value from our technology products.

This is not a generic customer service role. Our products combine hardware, software, connectivity, sensors, and HVAC/energy-saving functionality, so we need someone who is comfortable understanding technical problems and explaining solutions clearly.

The ideal person does not need to be a senior engineer or product developer, but should have strong technical curiosity, good problem-solving skills, and the ability to learn how the product works in depth.

Main responsibilities

• Provide technical support to customers through email, chat, phone, or internal support tools.
• Understand customer issues, ask the right diagnostic questions, and guide them toward a solution.
• Help custome...