Location
quebec, capitale nationale, Canada
Posted
June 14, 2026
Job Description
Overview
JAM Industries is seeking a Technical Support Specialist with a strong background in audio technology to join our team. This role blends technical expertise, customer support, and communication skills in a fast‑paced, client‑facing environment supporting professional audio products.
Key Responsibilities
- Provide technical support to customers via phone, email, and helpdesk systems
- Troubleshoot audio equipment issues (e.g., mixers, microphones, signal flow)
- Deliver clear, accurate, and timely solutions to customer inquiries
- Document customer interactions and maintain accurate records
- Support internal teams with product knowledge and issue resolution
- Represent the brand professionally in all customer interactions
- Participate in ongoing product and technical training
First 30 Days – What Success Looks Like
- Complete onboarding and product training with...