Technical Support Specialist (M/F/D)

Full-time IT

Technical support Specialist Electrics

Provide technical expertise and support, assisting on-site or remotely to field technicians with installations, maintenance, upgrades, and repairs for the wind turbine’s electrical system.

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Your Tasks

• Diagnose, troubleshoot, and resolve technical/service issues, develop and document technical solutions in Incident and communicate measures to the respective requestors.
• Create knowledge articles and troubleshooting guidelines.
• Identify clusters and prepare issues for product failure analysis and align with relevant stakeholders (ENG, TPM and TM), regional claim handler.
• Responsible for delivery of training on company products, processes and technologies to ensure participants develop, maintain, and increase their own technical and/or process knowledge. Select ap...