Location
longueuil, montérégie, Canada
Posted
June 08, 2026
Job Description
Elevate your tech career with a leading immersive technology company in Longueuil. Provide exceptional technical support and customer service to international clients in this hybrid role.
Join a dynamic team at FED IT as a Technical Support Specialist, reporting directly to the Technical Support Manager. Utilize your 2+ years of technical support experience and college diploma in electronics or IT to assist clients via phone and email. Your expertise will help manage technical escalations, document support cases accurately, and support process improvements.
Key Responsibilities:
• Provide technical assistance via phone and email
• Manage technical escalations with engineering
• Document support cases in internal systems
• Contribute to process improvement initiatives
• Assist with client installations and on-site support
Requirements:
• Minimum 2 years in technical support roles
• Excellent command of Fren...
Join a dynamic team at FED IT as a Technical Support Specialist, reporting directly to the Technical Support Manager. Utilize your 2+ years of technical support experience and college diploma in electronics or IT to assist clients via phone and email. Your expertise will help manage technical escalations, document support cases accurately, and support process improvements.
Key Responsibilities:
• Provide technical assistance via phone and email
• Manage technical escalations with engineering
• Document support cases in internal systems
• Contribute to process improvement initiatives
• Assist with client installations and on-site support
Requirements:
• Minimum 2 years in technical support roles
• Excellent command of Fren...