Location
lima metropolitana, lima, Peru
Posted
July 07, 2026
Job Description
Technical Support Specialist – Entry Level
The Work You'll Do
As a Technical Support Specialist at Sovos, you will serve as the critical bridge between our SaaS platform and our customers, providing swift resolution to escalated technical issues raised by Customer Support and other customer-facing teams. Your role is crucial in ensuring an excellent customer experience by resolving technical issues quickly, escalating complex problems when necessary, and contributing to a culture of continuous improvement.
More specifically, you will:
- Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner
- Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions
- Document all customer interactions, issues, and resolutions in the support ticketing system
- Escalate complex technical problems to appropriate Sovos support teams when neces...