Technical Support Specialist - EMEA

Full-time IT & Technology

What will you do

We are seeking a dedicated and skilled Technical Support Specialist with expertise in HVAC systems and controls. This role is pivotal in ensuring that our Connected Offerings products and services deliver maximum value to customers. The ideal candidate will have strong technical acumen, excellent customer relationship skills, and a proactive approach to problem‑solving.

How will you do

• Serve as a subject matter expert in Connected Offerings products, ensuring a thorough understanding of features and functionalities.
• Provide comprehensive training to customers via web and teleconferences, equipping them with the tools to maximize system utilization.
• Take ownership of outcomes by responding promptly to customer needs, ensuring satisfaction and retention.
• Resolve technical issues related to networking gateways, modems and server configurations, maintaining a high standard of professionalism.
• C...