Job Description
The Technical Support Specialist is to provide world class hardware technical support to customers of Synapse ITS products, by answering initial questions/requests and providing step‑by‑step guidance, utilizing ticketing software, CRM software, ERP software and other tools to successfully resolve issues and processing warranty RMA claims, ensuring customer satisfaction. Specialist shall be responsible for the technical understanding throughout the products life cycle from development, pre‑sales support, post‑sales support, and end‑of‑life. This includes how they are designed, manufactured, tested, used, diagnosed, re‑worked, and recycled. Ideal candidates will have prior experience working with traffic calming solutions such as mid‑block crosswalk beacons, warning beacons and signs, school zone beacons, and radar speed signs. This technical position requires working knowledge of mechanical and electrical/electronics troubleshooting techniques.