Technical Support Specialist

Full-time Assistência técnica e administração

## Technical Support SpecialistApplylocations: Barueri - I - Towertime type: Full timeposted on: Posted Todayjob requisition id: ### Job TitleTechnical Support Specialist### Job DescriptionEnsure optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, improving the delivery of healthcare services.**Your role:** • Provide advanced technical assistance and troubleshooting to resolve complex issues related to RIS and PACS systems. Serve as an escalation point for Level 1 support, ensuring efficient problem resolution and customer satisfaction. • Manage escalations to the development team for unresolved issues, ensuring clear documentation and robust communication to facilitate timely resolutions and system improvements. • Lead the identification, analysis, and resolution of complex issues to minimize disruptions and improve system performance. Implement problem management frameworks to ensure l...