Location
mississauga, peel region, Canada
Posted
July 16, 2026
Job Description
Elevate your technical skills at SOTI as a Level 1 Technical Support Specialist. Engage with leading technologies while providing exceptional post-sales support for our innovative software products.
At SOTI, we are on the lookout for a motivated Technical Support Specialist to join our team. You will provide telephone and email-based support, troubleshoot technical issues, and collaborate with internal teams to resolve customer queries effectively. Your contributions will enhance customer experience and foster growth in a dynamic, innovative environment.
Key Responsibilities:
• Provide technical support via phone and email for software products
• Investigate and resolve customer-reported issues collaboratively
• Update customers proactively on the status of their queries
• Enhance customer experience through timely responses
• Diagnose application queries effectively for our MDM solutions
Requirements:
• Degree ...
At SOTI, we are on the lookout for a motivated Technical Support Specialist to join our team. You will provide telephone and email-based support, troubleshoot technical issues, and collaborate with internal teams to resolve customer queries effectively. Your contributions will enhance customer experience and foster growth in a dynamic, innovative environment.
Key Responsibilities:
• Provide technical support via phone and email for software products
• Investigate and resolve customer-reported issues collaboratively
• Update customers proactively on the status of their queries
• Enhance customer experience through timely responses
• Diagnose application queries effectively for our MDM solutions
Requirements:
• Degree ...