Location
milton, halton region, Canada
Posted
July 04, 2026
Job Description
Become a Technical Services Specialist at ROCKWOOL in Milton, ON, where your expertise will drive effective customer engagement and improve product application support.
This full-time role emphasizes issue resolution and requires collaboration with both internal teams and external clients. You will manage customer complaints, keep detailed records, and participate in training initiatives, showcasing your proficiency in technical communication and relationship-building. Your ability to tackle complex inquiries is crucial for success.
Key Responsibilities:
• Offer technical application support across various channels
• Resolve and document customer issues efficiently
• Maintain thorough records of all support activities
• Develop strategies for training and employee development
• Monitor industry competitor performance
Requirements:
• College diploma or bachelor’s in science/technology
• 2+ years in a releva...
This full-time role emphasizes issue resolution and requires collaboration with both internal teams and external clients. You will manage customer complaints, keep detailed records, and participate in training initiatives, showcasing your proficiency in technical communication and relationship-building. Your ability to tackle complex inquiries is crucial for success.
Key Responsibilities:
• Offer technical application support across various channels
• Resolve and document customer issues efficiently
• Maintain thorough records of all support activities
• Develop strategies for training and employee development
• Monitor industry competitor performance
Requirements:
• College diploma or bachelor’s in science/technology
• 2+ years in a releva...