Technical Support Service Desk Specialist - Level 2
BD (Becton, Dickinson and Company)
Full-time
other-general
Location
San Agustín del Guadalix, Spain, Spain
Posted
July 19, 2026
Job Description
**We are the people who give possibilities purpose**
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description**
As part of the Global Customer Services (GCS) organization, the Technical Service Desk Level 2 (L2) specialist provides advanced technical support for complex issues escalated from Level 1 teams, service partners, field service engineers, and international GCS counterparts. The role acts as a key technical interface across multiple functions, including Quality, R&D, Technical Documentation, Centers of Excellence (CoE), and Centers of Practice (CoP), ensuring timely resolution of customer issues...
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description**
As part of the Global Customer Services (GCS) organization, the Technical Service Desk Level 2 (L2) specialist provides advanced technical support for complex issues escalated from Level 1 teams, service partners, field service engineers, and international GCS counterparts. The role acts as a key technical interface across multiple functions, including Quality, R&D, Technical Documentation, Centers of Excellence (CoE), and Centers of Practice (CoP), ensuring timely resolution of customer issues...