Technical Support & Sales Representative - Clark

Full-time IT & Technology

The purpose of the role is to help Asurion’s customers stay connected with all aspects of their everyday technical life. This includes supporting customers over the telephone with various applications, networks, and technologies. The role also undertakes proactive outbound call work as well as takes inbound calls.

Key Accountabilities

• Undertake service requests for customers, ensuring compliance with Asurion’s policies and procedures and carrying out effective note-taking on calls.
• Provide technical expertise on inbound calls or other electronic input (e.g., website, chat, or email) from customers to resolve issues with devices and software.
• Identify customers in line with the company, regulatory, and legislative requirements.
• Ensure every interaction meets the agreed quality framework (HERO) and contributes to a high-quality score.
• Maintain a high level of customer service and achieve a high net promoter score (NPS).
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