Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance
Provide customers with preventative maintenance and configuration recommendations to improve product usability, performance and customer satisfaction
Maintain system images using currently available imaging tools/techniques
Build/prepare new system images for new hardware rollouts
Reimage system with hardware failures
Handle warranty and non-warranty parts replacements
Maintain record of all repairs, shipping and equipment information in Service Desk ticketing solution
Provide 3rd level technical support
Diagnose and repair Windows Desktop software
Install software as required
Scan for and remediate security vulnerabilities
Recommend proven vulnerability remediations for application to broader audience