Location
taguig, metro manila, Philippines
Posted
May 30, 2026
Job Description
- Be part of a pioneering team supporting a US healthcare voice account
- Build long-term expertise in healthcare technical support
About Our Client
The company is a global health and safety services organization supporting US-based healthcare providers and payers. It delivers operational, technical, and customer support solutions across multiple healthcare lines of business. The role is in BGC, Taguig City, operating in a structured, compliance-driven environment.
Job Description
Key Responsibilities of the Technical Support Representative
- Handle inbound voice calls for a US healthcare support account
- Provide clear, step-by-step technical guidance to customers over the phone
- Troubleshoot system, access, and process-related issues
- Manage irate or distressed callers with empathy and composure
- Accurately document call interactions and resolutions
- Adhere to US heal...