Location
san fernando, pampanga, Philippines
Posted
July 10, 2026
Job Description
Technical Support Representative
We are seeking a motivated and customer‑focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services to enhance the overall customer experience.
Key Responsibilities
- Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner.
- Resolving technical issues efficiently, aiming for first‑contact resolution.
- Researching and retrieving information across systems to address customer concerns.
- Collaborating with other departments to resolve complex issues.
- Accurately documenting customer interactions and claims in internal systems.
- Using available resources and training to provide accurate information while adhering to scripts, policies, and procedure...