Location
remote, romblon, Philippines
Posted
May 30, 2026
Job Description
Company Overview
We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner
- Provide basic technical support for software, user access, and general system navigation
- Create, update, and resolve support tickets using our ticketing system
- Escalate complex issues to appropriate internal teams when necessary
- Document all customer interactions and troubleshooting steps accurately
- Follow standard operating procedures and contribute to kn...