Technical Support Representative

Full-time IT & Technology

Location: Pampanga

Job Overview

The Technical Support Representative is responsible for providing excellent customer service by addressing complaints and inquiries through phone, email, or chat.

Responsibilities

• Handle inbound customer service calls
• Interfacing with various tools and systems as required.
• Effectively resolve customer questions through call or chat in a considerate and timely manner.
• Provide information about products and services
• Review and select standard responses for answers or solutions
• Review or make changes to customer accounts
• Take ownership of technical issues and customer’s problem from beginning to end.
• Compose thoughtful, personalized responses to a variety of customer requests.

Qualifications

• At least Senior High School Graduate or College Undergraduate
• With or without call center experience <...