Technical Support Representative - Open to Fresh Graduates
IOPEX Technologies Inc.
Full-time
Other-General
Location
taguig, national capital region, Philippines
Posted
June 07, 2026
Job Description
Role Overview:
We’re looking for a sharp Helpdesk Agent to join our Contact Centre team! In this role, you’ll be the go-to support champion for business owners using our card payment hardware and services. Your mission? Provide top-tier technical guidance so our clients can accept in-store payments without a hitch.
What You’ll Do:
Act as the first line of phone support for customer questions and technical troubleshooting.
Keep accurate records in our ticketing system, following best practices to deliver a great user experience.
Diagnose and fix technical glitches using internal tools, and smoothly escalate trickier cases to Level 2 support.
Manage your own ticket queue to ensure everything is resolved within our agreed timelines (SLAs).
What You Bring:
1+ years of experience in a customer-facing environment (like retail, hospitality, or call centers).
Tech-savvy skills with the ability to mul...
We’re looking for a sharp Helpdesk Agent to join our Contact Centre team! In this role, you’ll be the go-to support champion for business owners using our card payment hardware and services. Your mission? Provide top-tier technical guidance so our clients can accept in-store payments without a hitch.
What You’ll Do:
Act as the first line of phone support for customer questions and technical troubleshooting.
Keep accurate records in our ticketing system, following best practices to deliver a great user experience.
Diagnose and fix technical glitches using internal tools, and smoothly escalate trickier cases to Level 2 support.
Manage your own ticket queue to ensure everything is resolved within our agreed timelines (SLAs).
What You Bring:
1+ years of experience in a customer-facing environment (like retail, hospitality, or call centers).
Tech-savvy skills with the ability to mul...