Technical Support Representative - on call Support

Full-time Customer service / support

Dear Candidate, Please find the below Job Description. Role: Technical Support(International Voice Process) Location: Ambit IT Park, Ambattur, Chennai Shift Details - Night Shift (primarily US shift timings) Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview) Primary Responsibilities Include: Respond promptly, courteously, and knowledgeably to technical support inquiries Provide top-tier support to all customers with a goal of first call resolution Educate customers on system installation/use, and assist in troubleshooting Utilize prior customer support experience to enable customer success and happiness Use problem-solving skills to solve customer issues and address concerns Outbound calls to current customers to address issues, when needed Skillset 1year experience in Technical Support or Customer Support Environment Proven success in a phone-based customer service or call center position Ability to understand and determine root causes to customer i...