Technical Support Representative (Mandarin Speaking)

Full-time IT & Technology

Job Description

In this role you will partner with customers to ensure their success through broad-based technical support of NI products. You will respond to technical needs to help maintain or accelerate our customers' development schedule.

Responsibilities

• Creates and routes technical issues for all customers
• Handle inbound technical support requests (Phone, Email, Web)
• Validates customer entitlements and approves exceptions for unentitled customers
• Dispatch out-of-TSR scope technical issues to the appropriate support group
• Create and manage customer data records within our applications to ensure proper data integrity
• Resolve technical issues for customers across all account tiers
• Resolve customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues
• Escalate technical issues internally to the appropriate support group...