Location
mabalacat, pampanga, Philippines
Posted
June 14, 2026
Job Description
The Role
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issues relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
Ideal Profile
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Customer Service or Helpdesk / Technical Support role.
- You possess excellent interpersonal as well as w...