Technical Support Representative (Contractual, Hybrid)
Risewave Consulting Inc.
Full-time
IT & Technology
Location
quezon city, metro manila, Philippines
Posted
June 04, 2026
Job Description
Technical Support Representative (Contractual, Hybrid)
Hybrid - Quezon City 3-5 Yrs Exp Bachelor Contract
Job Description
We’re looking for a Technical Support Representative with experience in Enterprise Performance Management (EPM) to join a growing team supporting hybrid cloud solutions.
What you’ll do:
- Provide technical support to business users (including non-technical stakeholders)
- Manage and resolve incidents using ServiceNow ITSM
- Perform data validation and queries using SQL
- Support financial planning, budgeting, and forecasting processes
What we’re looking for:
- 2–4 years of experience in EPM tools (Oracle EPM Cloud, FCCS, PBCS, Hyperion Essbase, Anaplan, OneStream)
- Hands‑on experience with ServiceNow ITSM
- Understanding of finance workflows (planning, budgeting, forecasting)