Technical Support Representative (Contractual, Hybrid)

Full-time IT & Technology

Technical Support Representative (Contractual, Hybrid)

Hybrid - Quezon City 3-5 Yrs Exp Bachelor Contract

Job Description

We’re looking for a Technical Support Representative with experience in Enterprise Performance Management (EPM) to join a growing team supporting hybrid cloud solutions.

What you’ll do:

• Provide technical support to business users (including non-technical stakeholders)
• Manage and resolve incidents using ServiceNow ITSM
• Perform data validation and queries using SQL
• Support financial planning, budgeting, and forecasting processes

What we’re looking for:

• 2–4 years of experience in EPM tools (Oracle EPM Cloud, FCCS, PBCS, Hyperion Essbase, Anaplan, OneStream)
• Hands‑on experience with ServiceNow ITSM
• Understanding of finance workflows (planning, budgeting, forecasting)

Government Mandated B...