Technical Support or Customer Support Manager
Two95 International
Full-time
Information and Record Clerks
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted
June 11, 2026
Job Description
o 5+ years of managing a Customer Support team (+ agents) within a technology environment.
o 5+ years of experience in Technical or Application Support.
o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
o Passion for team development, mentoring, and building a positive support culture.
o Strong communication and collaboration skills across technical and business teams.
o Fluent in English (written and spoken) and willing to work outside standard hours when require