Job Description
Working Pattern:
Full-time | Monday - Friday: 9:00am – 6:00pm GMT
About the role
Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality.
As a Technical Support Manager, you’ll lead and develop a team of Technical Support Specialists responsible for delivering that experience at scale. You’ll coach and support the team, drive operational excellence, and build the systems and processes that enable us to provide world-class support as Attio continues to grow.
This is a role for someone who loves developing people, solving complex operational challenges, and building for scale. You’ll partner closely with Product, Engineering, Marketing, and Operations to improve the customer experience, a...