Location
dubai, dubai, United-Arab-Emirates
Posted
July 08, 2026
Job Description
CNS is seeking an experienced Technical Support Manager to lead its Service Desk operations in Dubai.
This role is ideal for a results‑driven IT professional with strong leadership skills and a passion for delivering outstanding technical support while ensuring high levels of service quality.
The successful candidate will oversee daily Service Desk activities, mentor technical support teams, manage critical incidents, and drive continuous improvements in service delivery.
Key Responsibilities- Lead and oversee daily Service Desk operations while maintaining SLA compliance.
- Mentor, coach, and develop a high-performing technical support team.
- Manage incidents, service requests, problem management, and escalations in line with ITIL best practices.
- Coordinate major incidents and provide timely updates to stakeholders during critical outages.
- Monitor Service Desk KPIs, including SLA performance, First Call Resolution (FC...