Technical Support Manager

Full-time IT & Technology

This is an excellent opportunity to join our fast-paced, award-winning Technical Support Department as Technical Support Manager. The role is responsible for the day-to-day leadership and performance of the department, with a strong focus on developing the team’s technical knowledge, improving service standards, delivering outstanding customer experience, and achieving departmental KPIs.

Responsibilities

• Lead and support all areas of the Technical Support Department, ensuring efficient and effective day-to-day operations.
• Drive departmental performance by monitoring, developing and reporting on KPIs through weekly and monthly data packs.
• Ensure all team members complete their individual and team KPI activities.
• Support the wider business and uphold the DVS brand by leading through example and promoting company values.

Team Management and Development

• Support technical activities where required and provide ...