Location
kuala lumpur, kuala lumpur, Malaysia
Posted
June 01, 2026
Job Description
Job Summary
We are a world‑leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Tech/Application Support Manager to join our team. Our teams are collaborative, vibrant and fast‑growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Responsibilities
- Drive the operational plan and oversee day‑to‑day operation activities such as manpower deployment and contingency management.
- Monitor and ensure productivity is achieved in the department.
- Monitor the OTRS ticketing system daily to ensure all incoming requests are tracked, handled promptly, and escalated to Level 2 support where necessary, with timely follow‑up until resolution.
- Pro‑actively monitor the health status of all products, identify exceptional cases, and initiate and prioritise the repair process when required.