Technical Support & Implementation Specialist

Augmentt Technology Inc.

Full-time Other-General
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Location
ottawa, on, Canada
Posted
July 09, 2026

Job Description

Augmentt helps Managed Service Providers (MSPs) secure and manage their clients’ Microsoft 365 environments. We’re looking for someone who knows M365 security cold, enjoys teaching it, and wants to use AI to go faster and reach further than the job has ever allowed before.

This is a senior, hands‑on role. You’ll resolve the hardest technical problems, lead partners through deployments, and become the person MSPs turn to for Microsoft 365 security advice – including on camera, in webinars, and in the knowledge we publish. If you’ve been the most technical person in the room and want a place that will put that expertise in front of a real audience, read on.

The hours, up front

This role works noon to 8:00 PM EST, which gives our partners in Australia and APAC live, senior coverage during their business day. Depending on where you are, that may line up neatly with standard hours – it’s a 9:00 to 5:00 day on the West Coast, for example. We’re telling you up ...