Job Description
Role Overview
We are looking for a seasoned, highly technical Azure & Modern Workplace Support Engineer who brings deep cloud expertise, passion for solving complex problems, and an unwavering commitment to customer success. This engineer operates as a senior L0/L1/L2 escalation point for Microsoft cloud issues—diagnosing, troubleshooting, and resolving a broad spectrum of Azure infrastructure, Modern Workplace (M365/O365), API, identity, and platform challenges.
This is a hands‑on, investigative, customer‑centric role requiring someone who is naturally curious, learns new technologies quickly, works independently with urgency, and thinks creatively under pressure. You will act as a technical leader in the support organization, partnering closely with Product, Engineering, SRE, and vendor teams to eliminate root causes, evolve our platform, and create world‑class support experiences.
Key Responsibilities
- Own and resolve complex Azure and ...