Location
manila, metro manila, Philippines
Posted
June 03, 2026
Job Description
The Cynet Support Team provides expert technical support to global customers and is responsible for:
- Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
- Working closely with customers to ensure full deployment, optimization, and ongoing support.
- Creating supporting documentation and knowledge base articles for customers.
- Delivering formal remote training sessions and hands‑on guidance to Cynet customers.
- Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs.
- Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution.
- Understanding customer needs and contributing feedback to help shape and improve the Cynet product.
Requirements
- Thorough knowledge of Microsoft Windows operating systems and Windows Server platfo...