Location
Rugby, Warwickshire, United Kingdom
Posted
May 27, 2026
Job Description
THE ROLE
We are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure to a variety of different technologies.
RESPONSIBILITIES
Logging and answering both technical and functional queries for international partners and customers
Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system
Participate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hours on-call cover 24x7x365
Identifying and reporting defects in our application code, and managing fixes through Development
Documenting solutions t...
We are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure to a variety of different technologies.
RESPONSIBILITIES
Logging and answering both technical and functional queries for international partners and customers
Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system
Participate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hours on-call cover 24x7x365
Identifying and reporting defects in our application code, and managing fixes through Development
Documenting solutions t...