Technical Support Engineer

Full-time Other-General

We are looking for a Technical Support Engineer to join our global team of Support professionals.

This successful candidate will be responsible for providing technical support measured against SLA

for Wowza Media Systems products and services across our customers numerous workflows and

deployments.

The ideal candidate will have experience in media streaming products and services, troubleshooting

entire workflows including complex video delivery systems, networking issues and working with and

educating customers at all skill levels.

Requirements:

• 5+ years related experience in the above referenced areas
• Prior Experience in providing external customer support in a Service Desk environment
• Prior experience in managing SLA’s
• Prior experience working in a SaaS environment
• Excellent verbal, written, organizational and interpersonal skills
• Ability to work remotely and independently ...