Location
quezon city, metro manila, Philippines
Posted
June 04, 2026
Job Description
Intetics Inc., aglobal technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, islooking for aTechnical Support Engineer tojoin our dynamic team.
Working hours:
9:00 - 18:00 in UK time zone
OR
9:00 - 18:00 in US EAST time zone
What You Will Do
- Help customers by answering their toughest technical questions
- Provide technical support to customers using email, chat, and Zoom
- Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs
- Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls
- Troubleshoot logs to identify errors/exceptions and their root cause
- Act as Incident Commander during service incidents and maintain updates on the Status page
- Keep updat...