Job Description
The Technical Support Engineer will combine technical expertise with a customer-focused approach to ensure an outstanding post-sale customer experience, from onboarding through to day-to-day usage and product support. By providing hands‑on guidance and proactive support, the CSE helps customers maximize the value of their investment in Haivision’s broadcast solutions.
This role requires strong expertise in networking, video distribution technologies, video streaming protocols, and broadcast video workflows.
Additionally, the CSE will be expected to work evening and/or night shifts and to travel periodically to customer locations to assist with onboarding and provide onsite support for key customer deployments or events. The role also includes participation in a 24/7 or weekend on‑call rotation to ensure seamless support coverage.
DUTIES AND RESPONSIBILITIES:
Customer Onboarding & Commissioning
- Act as the technical lead...