Technical Support Engineer | Medical Devices

Full time Computer Occupations

Contribute to our mission, Technology for Life.  

Reporting to the Technical Support Team Leader, the Technical Support Engineer will be based at our Notting Hill head office in Victoria. You will play a key role in delivering effective service as directed (geographically, by product, by task, etc.) to achieve customer satisfaction, revenue, and contract development.

Key responsibilities of this role include, but are not limited to: 

• Inbound customer service calls, initial screening for prioritisation, and phone support; 
• Record service calls into the database for action; 
• Timely and effective handling of service requests; 
• Coordinate and perform “return to base” preventative maintenance; 
• Assembly, configuration, and testing of new devices; 
• Ensure service loan devices are fully maintained and in requisite working order; 
• Provide additional on-site breakdow...