Location
manila, metro manila, Philippines
Posted
June 03, 2026
Job Description
Intetics Inc., aglobal technology company providing custom software application development, distributed professional teams, software product quality assessment, and «all-things-digital» solutions, islooking for aTechnical Support Engineer tojoin our dynamic team.
Working hours:
9:00 - 18:00 in UK time zone
OR
9:00 - 18:00 in US EAST time zone
What You Will Do
- Help customers by answering their toughest technical questions
- Provide technical support to customers using email, chat, and Zoom
- Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs
- Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls
- Troubleshoot logs to identify errors/exceptions and their root cause
- Act as Incident Commander during service incidents and maintain updates on the Status page
- Keep updat...