Technical Support Engineer

Full-time IT & Technology

We are seeking Technical Support Engineers with a software engineering background to support developers by investigating, reproducing, and resolving technical issues reported through support cases. This role applies software engineering skills in a case-driven environment, focusing on debugging integration issues and guiding resolution.

THE OPPORTUNITY FOR YOU

• Own developer-reported issues from intake through resolution or escalation
• Investigate issues starting from external symptoms (e.g., failing API calls, unexpected behavior)
• Reproduce issues using:
  • APIs
  • SDKs
  • APIs
  • SDKs
  • application behavior
• Analyze logs, payloads, and system responses to isolate root causes
• Communicate findings, workarounds, and resolutions clearly to developers
• Escalate complex system-level issues with detailed technical context
• Contribute to knowledge base, runbo...