Location
, , malaysia, , , malaysia, Malaysia
Posted
June 05, 2026
Job Description
About Parloa
Parloa’s mission is to make every customer conversation effortless for customers and companies.
About the role
Technical Support Engineer
You will play a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform. Acting as a bridge between customers and internal teams, you’ll troubleshoot issues, guide users, and help ensure they get the most out of the product.
Areas of ownership
- Technical Support & Issue Resolution – analyze and resolve customer issues, ensuring timely responses and clear, solution-oriented communication.
- Customer Enablement – support customers in understanding and effectively using the platform, helping them unlock its full potential.
- Cross-functional Collaboration – work closely with Customer Success, Product, Engineering, and external partners to resolve issues and improve the customer experience.
- Escalation & Owne...