Location
sepang, sepang, Malaysia
Posted
June 15, 2026
Job Description
Job Title: Technical Support Engineer – L2 (Japanese Speaking)
Location: Cyberjaya, Malaysia
Experience: Minimum 2 Years Job Summary
We are seeking a skilled and customer-focused Technical Support Engineer (L2) with proficiency in Japanese to join our team in Cyberjaya, Malaysia. The ideal candidate will act as an escalation point for complex technical issues, providing advanced troubleshooting and support across networking and telecom environments while ensuring high levels of customer satisfaction. Key Responsibilities
Serve as an escalation resource to resolve complex technical issues from Tier 2 support.
Provide advanced technical support for products including Enterprise Mobility Management (EMM), Content Delivery Network (CDN), and IoT Smart Cities solutions.
Work directly with customers to diagnose, troubleshoot, and resolve technical issues in a timely manner.
Escalate unresolved issues to Tier 4 vendors where required and track them to closure.
Ensure h...
Location: Cyberjaya, Malaysia
Experience: Minimum 2 Years Job Summary
We are seeking a skilled and customer-focused Technical Support Engineer (L2) with proficiency in Japanese to join our team in Cyberjaya, Malaysia. The ideal candidate will act as an escalation point for complex technical issues, providing advanced troubleshooting and support across networking and telecom environments while ensuring high levels of customer satisfaction. Key Responsibilities
Serve as an escalation resource to resolve complex technical issues from Tier 2 support.
Provide advanced technical support for products including Enterprise Mobility Management (EMM), Content Delivery Network (CDN), and IoT Smart Cities solutions.
Work directly with customers to diagnose, troubleshoot, and resolve technical issues in a timely manner.
Escalate unresolved issues to Tier 4 vendors where required and track them to closure.
Ensure h...