Location
salt, kingdom of spain, Spain
Posted
July 17, 2026
Job Description
Responsibilities
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- This role sits squarely at L1: you’ll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context
- Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing
- Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs
- Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials
- Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most...