Location
Hyderabad, Telangana, India
Posted
May 27, 2026
Job Description
About the Role
Improve IT support efficiency by identifying and eliminating repetitive manual support activities. Automate common Service Desk and End-User Support processes to reduce ticket handling time and improve user experience.
Responsibilities
- Experience- 8 - 15 Years
- Design and implement automation across workplace services including:
- Service request fulfilment
- Device provisioning and lifecycle management
- Identity and access management
- Endpoint remediation and self-healing
- Software packaging and deployment
- Employee onboarding and offboarding
- Develop self-service support capabilities and automated request fulfillment workflows.
- Introduce proactive endpoint monitoring and automated remediation to reduce user-impacting incidents.
- Drive shift-left support strategies b...